S.O. ASHER CONSULTANTS PTY LTD.

RESPONSIBLE GAMBLING CODE OF CONDUCT 

Availability of the Responsible Gambling Code of Conduct

The Code will be made available to customers on the website of S.O. Asher Consultants Pty Ltd. and through our client’s (permit holder’s) raffle website.

Responsible Gambling Message 

S.O. Asher Consultants Pty Ltd. is a professional services firm contracted by community or charitable organizations to design, develop and manage raffle programs.

In our capacity as a Commercial Raffle Organiser in Victoria, we are committed to the responsible sale of raffle tickets in support of community and charitable organizations.

This message will be displayed on the S.O. Asher Consultants Pty Ltd. website.

Responsible Gambling Information 

Information about the following is available on the S.O. Asher Consultants Pty Ltd. website:

• Gambling support services are available through Gambling Help Online at www.gamblinghelponline.org.au or by freecall to the 24-hour helpline on 1800 858 858.
• All tickets will be issued after payment have been verified by the professional services firm responsible for ticket issuance. There will be no provision of credit or the lending of any money by S.O. Asher Consultants Pty Ltd. for the purposes of purchasing raffle tickets.

Gambling Product Information

The terms and conditions for the conduct of a raffle will be available on the applicable permit holder’s raffle website as well as printed on the ticket and/or information material designed to promote the raffle.

This information will include how to order a ticket and the chances of winning based on the total number of ticket available.

Interaction with Customers 

S.O. Asher Consultants Pty Ltd. will assist customers who request information about help with a gambling problem. This information will include referral details to a Gambler’s Help telephone service and/or information materials prepared by Gambler’s Help services.

Interaction with Staff 

Staff and managers of S.O. Asher Consultants Pty Ltd. are not permitted to purchase tickets for lotteries managed by S.O. Asher Consultants Pty Ltd. Staff members who are displaying indicators of distress that may be related to problem gambling will be offered appropriate information (ie. Gamblers Help) and assistance.

Interaction with Problem Gambling Support Services 

The Managing Director of S.O. Asher Consultants Pty Ltd. will contact Gambler’s Help services annually to obtain updated publications and any changes to contact details or available services.

Compliance with the prohibition on gambling by minors 

S.O. Asher Consultants Pty Ltd. will not target a promotion or sales campaign at minors and will not knowingly sell raffle tickets to minors. Minimum age for ticket purchase is 18 years old.

Customer Complaints 

Complaints about a breach of the Code may be directed to S.O. Asher Consultants Pty Ltd. on 0410 542 557. Complaints may also be reported to the Victorian Gambling and Casino Control Commission (VGCCC).

The Gambling Environment 

S.O. Asher Consultants Pty Ltd. will discourage repeatedly excessive purchase of tickets by customers. To achieve this we will:

• Check the database of regular ticket purchasers to detect a pattern of excessive purchase.
• Not engage in hard/pressure sales techniques.

Financial Transactions 

S.O. Asher Consultants Pty Ltd. will not cash customer’s cheques or extend credit to customers to purchase raffle tickets. Customers will be advised of this at the time if they request such a service.

Prizes of cash are not permitted in Victoria by law except that cash may form up to 10 percent of a travel prize.

Responsible Advertising Promotions 

In our capacity as a Commercial Raffle Organiser in Victoria, S.O. Asher Consultants Pty Ltd. will work to ensure any advertising and promotions in relation to a client’s (permit holder’s) raffle will:

• Comply with the advertising code of ethics adopted by the Australian Association of National Advertisers.
• Not be false or misleading or deceptive about odds, prizes or the chances of winning.
• Have the consent of any person identified as a winning ticket holder prior to publication.
• Not be offensive or indecent in nature.
• Not create an impression that entering a raffle is a reasonable strategy for financial betterment.
• Not promote the consumption of alcohol while buying raffle tickets.

S.O. Asher Consultants Pty Ltd. will incorporate the above standards into its advertising checklist and will assess all proposed advertising against these standards.

Processes and Structures to Support the Ongoing Implementation of the Code 

1. Responsible Gambling matters will be a standing item for Board and staff meetings.
2. A Responsible Gambling Officer will be identified among senior staff to:
3. a. Handle more difficult customer contacts.
4. b. Liaise with Gambler’s Help services to obtain relevant information, advice and training and make this available to staff and customers.
5. c. Induct new staff members to ensure they are informed about responsible gambling issues and the Code.
6. d. Handle responsible gambling issues raised by staff.

Code Review Process 

1. S.O. Asher Consultants Pty Ltd. will review its Code each year on the anniversary of its commencement.
2. Input will be obtained from management and staff about the operation and effectiveness of the Code.
3. A report of the review will be provided to the VGCCC by 30 June each year or longer period allowed by the VGCCC.

We, the Calgary Health Foundation, are committed to respecting the privacy of individuals who visit and use the Calgary Hospital Home Lottery website. This statement informs you how your personal information is collected and used in connection with the site, the purpose for which it is collected and used, with whom the information will be shared, how long your information will remain stored, and what security measures are in place to protect your information.

COLLECTION AND USE

If you have supported the Calgary Health Foundation Hospital Home Lottery in the past, we thank you for your support. For previous supporters, we have the contact information we collected from you at the time you last purchased a ticket. The database of buyer information was compiled from our previous purchase records, both on and offline, and contains no financial information.

We do not automatically gather any additional personal information from you when you visit the site. Personal and financial information is collected only if you supply it during the process of ordering a ticket.

The email address that you may voluntarily supply in the process of requesting a ticket will be used for emailing notification of future lottery events. You will have the option to not receive such email notifications by unsubscribing. The cell phone number you may voluntarily supply in the process of signing up for text alerts will be used for sending you text message notification of future lottery events. You will have the option to cancel these text alerts by phoning toll free 1-833-208-4388 or emailing chflotterycs@mnp.ca.

Personal information collected will be used to keep you informed of our charitable work, funding needs, and opportunities to volunteer or give. In addition, we will use this information to fulfil ticket orders, provide information on our future lotteries, contact prize winners and publicize the names of prize winners.

By purchasing a ticket, you agree to allow the Calgary Health Foundation to use and publicly disclose your name, municipality of residence, image, photograph and likeness as a prize winner for purposes of administering and promoting the lottery.

DISCLOSURE

Information you provide in your ticket request is shared with the professional services firm of MNP LLP for the purposes of fulfilling your order. Your information may also be viewed by AGLC. Your information may be accessed, as necessary, by our other contracted service providers for the limited purpose of allowing such service providers to assist us in the administration of the Calgary Health Foundation Hospital Home Lottery. Your personal information is not shared with any other organizations unless we otherwise have a legal duty or right. We do not rent, sell, or trade our customer information.

RETENTION

The information you supply at the time of your order is stored in an encrypted format on the server. Your contact information is retained for the purpose of contacting you about future lotteries, and to meet the requirements of the AGLC. Your contact information is retained in the database until such time that you ask it to be removed by phoning toll free at 1-833-208-4388 or emailing chflotterycs@mnp.ca and requesting removal.

SECURITY

Transactions with the server are protected via SSL encryption. Personal information is stored on the server in an encrypted format. The server is secured from intrusion both physically and from the internet. We have made all reasonable efforts to protect the privacy of your personal information.

OPTING-OUT

You may opt-out of receiving any and/or all communications from us by contacting us at 1-833-208-4388 or emailing chflotterycs@mnp.ca.

® 50/50 Add-On and 100 Days of Winning are registered trademarks.

™ Hospital Home Lottery and Cash Calendar are trademarks.

Lottery Licence #656418, 656422, 656420

Charitable Registration #89383 4697 RR0001