Membership Frequently Asked Questions

Members are ongoing supporters of the Royal Melbourne Hospital Home Lottery, and their Home Lottery tickets are issued automatically at the commencement of all future Home Lotteries. Being a Home Lottery Member means that you will never miss out on a draw and will be entered into exclusive, Member only prize draws!

Yes. There are several advantages to becoming a Home Lottery Member.

• Active Members are guaranteed tickets in all future Royal Melbourne Hospital Home Lotteries, so you’ll never miss out because of an early sell-out!
• Active Members are guaranteed that their Home Lottery tickets will be included in all draws.
• Members with a Home Lottery ticket are automatically entered into the exclusive draw for the Membership Sports Spectacle: A once-in-a-lifetime sporting experience, including premium seats at the 2027 Australian Open Finals with five nights of luxury accommodation and a winery experience, plus a trip to Sydney for the Men’s Rugby Cup Finals with a five-star, 10-night stay. The member prize also includes $40,000 in gold.
• Most importantly, your continued support of the Home Lottery helps the Royal Melbourne Hospital continue delivering the very best care to you, your loved ones, and all of Victoria when it matters most.

We’ve introduced an additional Home Lottery to give supporters more chances to enter and win across the year, while raising more funds to support vital hospital care and research. Each lottery is run separately, and you’re never required to take part in every lottery. You can choose which lotteries suit you, how often you participate, and which ticket options you prefer. Home Lottery Members will always be notified in advance and can manage their participation in each draw.

The Membership Prize will be drawn on Thursday 15 October 2026.*

* If all Home Lottery tickets are sold by the Bonus Deadline on Friday 18 September 2026, the Membership draw will be conducted on Thursday 24 September 2026. To be eligible for the Membership Draw, Members must have a valid ticket in the current Home Lottery and an active Membership to all future Home Lotteries as of midnight Friday 9 October 2026.

There is no joining fee to become a Member, and you can cancel or make changes to your Membership at any time.

If you don’t want to place an order for tickets in this Home Lottery but would like to become a Member of future Home Lotteries, please contact us on 03 9671 6300 or email info@rmhHomeLottery.com.au with your full name and contact details, and we will contact you to establish your Membership.

To ensure you don’t miss out on important updates and winner announcements, we’ll need your email address. By sharing your email, you’ll help us reduce fundraising costs and paper waste. Plus, you’ll receive future tickets directly in your inbox for faster access.

It is the purchaser’s responsibility to use the same email address for all purchases and their Membership. Additional tickets purchased under different details may not be correctly linked and may affect eligibility.

Yes. All Members will be notified prior to their credit card being charged and tickets allocated.

Members can cancel their Membership, amend their order, and update their credit card and personal details at any time by calling 03 9671 6300 or emailing info@rmhHomeLottery.com.au. For security reasons, please do not update your credit card details by email.

A valid email address is required to become a Member. Tickets for the Home Lottery, Cash Calendar Lottery, and Holiday for Life Lottery will be emailed to Members within 5 days of their order being processed. Please make sure your contact information is up to date so we can email your tickets and notify you of draw results.

You can update your details at any time by calling Deloitte on 03 9671 6300 or by emailing info@rmhHomeLottery.com.au.

If your payment details change or expire, we may receive updated information from your card provider. We’ll use this to keep your payment details up to date, so your Membership can continue without interruption.

You can cancel or amend your Membership at any time by calling the friendly team at Deloitte on 03 9671 6300 or by emailing info@rmhHomeLottery.com.au.

All refund requests must be received in writing to info@rmhHomeLottery.com.au by midday the day before a draw. Refunds will be honoured as long as the payment method has been verified and the corresponding ticket has not been included in any prize draws. No partial refunds or cancellations are permitted; a cancellation must apply to the whole order, and cancelled ticket numbers will not be reissued.